Privacy Policy

Who we are

This Privacy Policy explains how Velle Digital ("we," "us," or "our") collects, uses, and protects information when you visit www.velledigital.com, interact with our advertising, or submit one of our contact or lead forms. By sharing your information with us, you agree to the practices described here.

Information we collect

Information you give us: When you complete a form on our website or an instant lead form on Facebook or Instagram, we collect the details you provide. This typically includes your name, email address, phone number, and your answers to questions about your project, business, timeline, and budget.

Information collected automatically: When you visit our website, we may collect standard technical data such as your IP address, browser type, device information, referring pages, and how you navigate the site. We use cookies and similar technologies, including advertising and analytics tools, to understand traffic and measure the performance of our campaigns.

Lead forms and advertising

We advertise on platforms including Meta (Facebook and Instagram) and Google. If you submit an instant lead form through one of our ads, the platform shares the information you entered with us so we can follow up about the services you asked about. That information is handled under this policy as well as the advertising platform's own terms and privacy policy.

How we use your information

We use the information you provide to respond to your enquiry, prepare quotes or demos, deliver the services you request, and follow up about your project. We use technical and analytics data to operate and improve our website, measure and optimize our advertising, and prevent fraud or abuse. We do not sell your personal information.

Text messaging (SMS)

If you check the optional text message box on one of our forms, you consent to receive text messages from us at the number you provided, including replies to your enquiry, quotes, appointment reminders, and follow-ups about your project. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You can opt out at any time by replying STOP, or reply HELP for help. Full program details are in our SMS Terms at velledigital.com/sms-terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with any third parties.

Sharing your information

We share information only as needed to run our business: with service providers who help us operate (for example, hosting, analytics, CRM, email and scheduling tools), with advertising platforms to measure campaign performance, and where required by law. Any partner who handles your information on our behalf is expected to protect it and use it only for the purposes we specify.

Data retention

We keep your information for as long as needed to respond to your enquiry and provide our services, and afterward only as long as necessary for legitimate business or legal purposes. When it is no longer needed, we take reasonable steps to delete or anonymize it.

Your choices and rights

You can ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing follow-up at any time by replying to any message or contacting us directly. Depending on where you live, you may have additional rights under laws such as Canada's PIPEDA. We will honour valid requests as required by applicable law.

Cookies and tracking

Our website uses cookies and similar technologies for analytics and advertising measurement. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site function.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. We encourage you to review this page periodically.

Contact us

If you have questions about this policy or want to make a request about your information, contact us at team@velledigital.com or +1 (403) 466-4276.