/ Marketing · Restaurants

Fill more tables and
own your orders.

We help restaurants, cafes and food brands win the search, the scroll and the second visit: a sharp Google profile, a steady flow of reviews, video that makes people hungry, and direct ordering that keeps more of every sale in your pocket.

Built for restaurantsDirect online orderingGoogle menus and reviewsShort-form videoLocal Meta ads
/ Trusted by
BeauticoBushido Martial ArtsBadlands DevelopmentsSiteBiteKingdom AthleticsLevel UpSilver Ridge MontessoriNovapayAtlas MediaBeauticoBushido Martial ArtsBadlands DevelopmentsSiteBiteKingdom AthleticsLevel UpSilver Ridge MontessoriNovapayAtlas Media
/ 01 | Restaurants

How people actually pick a place to eat

Most restaurant decisions happen fast, on a phone, by someone who is already hungry or already planning a night out.

The path usually looks like this:

  1. A search like pizza near me, best brunch downtown or ramen open late, often typed straight into Google Maps.
  2. A quick scan of the map results: star rating, number of reviews, distance, and whether you are open right now.
  3. A tap into your profile to check the menu, prices and photos of the food.
  4. A decision: call, book a table, order pickup, or open a delivery app.

Nearly every step happens before anyone reaches your website. That is why restaurant marketing starts with your Google Business Profile, your reviews and your food photos, not with a brand film.

Cafes and food brands follow a similar path with a twist. A cafe lives on repeat visits and walk-by traffic, so loyalty and local visibility matter more than one big campaign. A packaged food brand needs retail partner pages, a store locator and, if you sell direct, an online shop that loads quickly on mobile.

Our job is to help you win each of those small moments, then give diners a reason to come back without paying a middleman every time.

/ 02 | Restaurants

Delivery apps versus direct ordering

Delivery apps are useful. They put you in front of people who would never have found you, and they handle drivers you may not want to manage.

The trade-off is that every app order carries a commission, and the customer relationship belongs to the app. You rarely get the diner's contact details, you cannot easily invite them back, and the app is free to show them a competitor next time they open it.

A healthier mix treats apps as a discovery channel and your own ordering as the place regulars land:

  • A direct ordering page on your site for pickup and, where it makes sense, your own delivery zone.
  • An order online link on your Google Business Profile that points to your direct page, not only to a third-party app.
  • Bag inserts and table cards that invite app customers to order direct next time.
  • A simple opt-in list for text or email, so you can announce specials without paying for reach.

We have built ordering software from scratch. For Site Bite, a meal delivery service for construction crews and job sites in BC, we built a mobile-first web app with weekly rotating menus, a points-based subscription system, a catering partner portal, Stripe payments and SMS notifications. Most restaurants do not need anything that custom, but the lesson carries over: when ordering runs through a platform you control, you keep the customer data and the repeat business.

If you are weighing a rebuild, our website development work ranges from a fast menu site that links to the ordering tool your POS already provides, to a fully custom platform.

/ 03 | Restaurants

Your Google Business Profile is the real front door

For many restaurants, the profile on Google Search and Maps gets more eyes than the website. Treat it like a storefront you update every week.

What we set up and maintain:

  • A current menu. Google lets you upload menu photos or a PDF, and in many English-language locales it also offers a structured menu editor with sections, descriptions and prices. A typed menu is far easier to read on a phone than a blurry photo of a chalkboard.
  • Accurate hours, including holidays. Few things lose a regular faster than a locked door on a long weekend.
  • Fresh photos. Real dishes, the room, the patio, the counter. Replace dim images from years ago.
  • Ordering and reservation links that send business where you want it to go.
  • Categories and attributes that match how people search, such as vegan options, patio, takeout or late night.
  • Posts for specials, events and seasonal menus.

Our guide to Google Business Profile optimization walks through the full checklist if you want to handle some of it in house.

On your website, publish the menu as real text on a page, not only as a PDF. Text menus load faster on mobile and give search engines something to match when someone searches for the dish you are known for.

/ 04 | Restaurants

Reviews decide the shortlist

When a diner compares three spots on a map, the rating and review count do much of the deciding. A steady stream of recent reviews also signals that you are busy and current.

What works for restaurants:

  • Ask at the right moment. A QR code in the bill folder, a line on the takeout bag, a thank-you text after a pickup order.
  • Make it one tap. Link straight to your review form instead of telling people to search for you.
  • Reply to every review, good and bad, in a calm human voice. Future guests read the replies as closely as the reviews.
  • Fix what reviews keep pointing to. If several people mention slow pickup, that is an operations note, not a marketing problem.

Never buy reviews, write your own, or trade discounts for five stars. Google's contribution policies prohibit fake and incentivized reviews, and breaking them can get reviews removed or your profile restricted.

Our post on how to get more Google reviews includes scripts and timing ideas you can hand to your front-of-house team.

/ 05 | Restaurants

Short-form video that makes people hungry

Food is one of the few categories where a phone video can beat a polished shoot. Instagram Reels, TikTok and YouTube Shorts reward close-ups, motion and personality.

Formats that tend to suit restaurants and cafes:

  • The money shot: cheese pulls, pours, a knife through crust, steam off a bowl.
  • Behind the line: prep at open, plating, the pastry case filling up.
  • The people: your cooks, your servers, the story behind a family recipe.
  • The announcement: a new item, patio opening day, a limited run.

Consistency matters more than production value. A few clips a week, filmed in batches during slow hours, will do more than a burst of posts followed by a month of silence. We help with shot lists, editing, captions and a posting rhythm your team can keep up. Our guide to short-form video for business has a starter framework.

/ 06 | Restaurants

Local ads timed to the restaurant calendar

Restaurant demand rises and falls with the calendar: patio season, Valentine's Day, Mother's Day, graduation, office party season, big game nights and the quiet weeks after the holidays. Paid ads earn their keep when they are aimed at those swings.

  • [Meta ads](/services/meta-ads) on Facebook and Instagram work well for local reach: a tight radius around your location, video creative pulled from your short-form content, and offers built to fill slow weeknights.
  • Google Ads fits high-intent searches such as catering near me or private dining room, where one booking can be worth many regular covers.
  • Retargeting reminds people who viewed your menu or ordering page to come back and finish the order.

We plan campaigns around your slow periods and your margins rather than raw reach, and we track orders, reservations and catering inquiries so you can see what each dollar did.

/ 07 | Restaurants

Rules to respect when you market food and drink

A few rules shape restaurant marketing in Canada. This is general guidance, not legal advice, so confirm the details for your province.

  • Advertised prices. The Competition Bureau treats drip pricing, meaning a price people cannot actually pay because mandatory fees get added later, as deceptive marketing under the Competition Act. If your online ordering adds a mandatory service or packaging fee, include it in the price you advertise. The Bureau explains the rule on its drip pricing page.
  • Alcohol promotions. Liquor advertising is regulated provincially. In Ontario, for example, licensees must follow the AGCO's liquor advertising guidelines, and other provinces have their own regulators and rules.
  • Text and email lists. Canada's Anti-Spam Legislation requires consent before you send commercial messages, plus clear sender identification and a working unsubscribe. Build your list with an honest opt-in at checkout or on your site.

When you are ready, book a call and we will review your profile, ordering setup and content with you.

/ 08 | FAQ

Restaurant marketing: your questions.

Should we get off the delivery apps?

Usually not entirely. Apps bring in diners who would not otherwise find you. The goal is balance: keep the apps for discovery, then use your website, Google profile and packaging to move regulars to direct ordering, where you keep the relationship and more of the margin.

Do we need a new website, or just a better Google presence?

Start with Google, because that is where most diners decide. If your current site is slow on mobile, hides the menu in a PDF, or sends orders only to a third-party app, a rebuild is worth it. We will tell you honestly which one moves the needle first.

Can you work with our POS and online ordering system?

In most cases, yes. Many POS platforms include an online ordering module, and we link your website and Google profile to it so orders land where your kitchen already works. If you need something custom, such as subscriptions or a catering portal, we can build that too.

How often should a restaurant post on social media?

Pick a rhythm you can keep for months, not weeks. For many restaurants that means a few short videos a week plus stories on busy days. We help you batch film during slow hours so posting does not compete with service.

Do you work with cafes and packaged food brands too?

Yes. Cafes need local visibility and loyalty, while food brands need retail partner pages, product content and often an online store. The tools overlap with restaurants, but the plan is built around how your customers buy.

How soon will we see results?

Profile fixes, menu updates and ordering links can help as soon as they go live. Reviews, content and local search build over months. Paid ads send traffic right away, and we use the early data to tune offers and audiences.

Do you work with restaurants outside major cities?

Yes. We are a Canadian agency and we work with businesses across Canada, from city dining rooms to small-town cafes. We can also build bilingual English and French menus and sites.

/ 09

Let's get more diners ordering direct.

Tell us about your restaurant, cafe or food brand. We will review your Google profile, ordering setup and content, then show you the few changes most likely to bring in more covers and repeat orders.

Book a Strategy Call

or reach us at team@velledigital.com